FAQ Page - Tradd Communities - Homeowners Association Management Services - Myrtle Beach, SC

Answers To Questions

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Realtor Transactions

What is the process for requesting a COA?

Email smccallum@traddmanagement.com
Include buyer, seller, unit address, community name and closing date

What is the process for requesting a condo questionnaire?

Email djumper@traddmanagement.com
Include community name, unit address
Invoice will be sent for applicable fee
After receipt of payment, questionnaire will be returned in 1-4 business days

I need to know what the regular assessments, special assessments, and capital contributions are for a specific association.

Contact the owner of record or seller’s agent

I have questions about a specific association.

Contact the owner of record or seller’s agent

Architectural Reviews

How do I obtain the architectural review guidelines?

Access the owner’s portal
Click “Shared Documents” on the left side of the dashboard
Click “ARB” or “ARC” folder
Choose to view or download document

How do I submit an architectural review request?

Access the owner’s portal
From the dashboard click “Submit New Review”

How long does it take to receive an answer regarding my request?

Upon receipt of a complete submission typically 30-60 days
Your ARC committee meets periodically to review submissions
Access owner’s portal for status updates on the dashboard

How do I check the status of my architectural review request?

Access owner’s portal for status updates on the dashboard
From the dashboard of the owner’s portal click “Calendar” for dates of next ARC meeting
After ARC meets results will be uploaded to the owner’s portal

Passes & Access Codes

How can vendors access my gated community?

Homeowners are responsible for coordinating vendor’s access

I’m a new owner; how do I request a gate pass, owner/guest parking pass, pool pass/key etc.?

Send your request, including your name, unit address and community name to djumper@traddmanagement.com

I’m a rental management company, how do I request a gate pass for our company staff and / or long-term tenants.

Send your request, including your name, owner’s name, unit address and community name to djumper@traddmanagement.com

Portal Access & Navigation

How do I set up my online portal?

You will receive an activation link from Tradd Management.
If you have not received an activation link, please email djumper@traddmanagement.com.
Please include your community’s name and address

How do I login to my online portal?

Click “Portal Login”
If you have trouble, email djumper@traddmanagement.com for assistance.

Is there an app?

Yes, access the Tradd Communities website from your mobile phone.
Click Portal Login. Download from App Store
You will need to know your email and password

I don’t want to use the portal, now what?

The portal can be used for other things besides payments and finances.
We recommend setting up your portal to review all of your community’s information
There are many useful tools you may want to utilize

What can I do in the portal?

Make payments and view account ledger
View governing documents, architectural reviews, insurance certificates
View calendar for upcoming events and announcements
From the portal dashboard click “Help” for list of features

Documents & Policies

How do I obtain a copy of the governing documents (Articles of Incorporation, Master Deed, By-laws, Rules and Regulations, etc.)?

Access the owner’s portal
Click “Shared Documents” on the left side of the dashboard
Click “Association Governing Documents” folder

Who do I contact if I have questions about the governing documents?

For specific questions contact djumper@traddmanagement.com

Insurance Policies & Certificates of Insurance

How do I obtain a copy of the Association’s insurance certificates?

Access the owner’s portal
Click “Shared Documents” on the left side of the dashboard
Click “Insurance Certificates” folder
If Loan # is needed, email request from lender to djumper@traddmanagement.com
For more information, contact the Associations’ insurance agent listed on the Certificate

Billing

How do I make a payment and what are my options?

Access the Owner’s Portal
For a One Time Payment, click “Pay Now”
To Set up Autopay, click “Set Up Autopay”
Set up Bill Pay through your online banking
Mail a check to the lockbox address included on your coupon

How do I set up auto-draft payments?

Access the Owner’s Portal
From the dashboard click “Set Up Autopay”

How do I view my balance and ledger?

Access the Owner’s Portal
Click “Payments” on the left side of the dashboard
Click “View Full Account Ledger”

How do I request a coupon book?

Email sgraham@traddmanagement.com to request a coupon book
Include your name, unit address and community name

My account was transferred to collections. What do I do now?

Once referred to an attorney, all questions must be directed to them

New Owner Assistance

I just closed on my property. What are my next steps?

Closing attorney will send Tradd Management the closing documents
Once your documents are processed, you will receive a welcome packet via US Mail and an online portal activation link

When will I receive a welcome packet?

Your welcome packet will be mailed within 3 business days following receipt of closing documents from the attorney

How do I request initial items like a trash can, etc.?

Email djumper@traddmanagement.com
Include your name, unit address and community name

I have specific questions about my community, who should I speak with?

Email djumper@traddmanagement.com
Include your name, unit address and community name

Violations & Compliance

What am I supposed to do if I receive a violation letter?

Correct the violation per the letter and pay any applicable fees
For additional information, Access the Owner’s Portal
Click “Shared Documents” on the left side of the dashboard
Click “Rules and Regulations” folder

When and why are fines assessed?

Access the Owner’s Portal
Click “Shared Documents” on the left side of the dashboard
Click “Rules and Regulations” folder

Who conducts inspections?

Inspections are completed by Board designee
Designee may be board member, property manager or appointed committee

Maintenance Requests

How do I submit a maintenance request?

Access the Owner’s Portal
From the dashboard click “Request Maintenance”

How do I check the status on a maintenance request I submitted?

Access owner’s portal for status updates on the dashboard

1039 44th Avenue North
Suite 203
Myrtle Beach, SC 29577

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